Senior Account Manager - Lancaster

Senior Account Manager

SQ Digital is looking for an experienced Senior Account Manager to join and develop our growing team.

Able to take on new & existing accounts, you will form the spearhead of our customer provision, handling new accounts from sale through to renewal, along with acting as a mentor to help to further a developing team, sharing successes with your colleagues & junior team members.

You will be tasked to manage the sales and relationships of a portfolio of clients with the aim of building lasting relationships and establishing business growth for both SQ Digital and our clients. A focus on growth is key, with our targets keen, so a commercial mindset is required.

Digital Marketing experience is preferred but not required as full training will be given.

Key Responsibilities

  • Acting as the face of SQ Digital to new, prospective & existing customers.
  • Understanding customers goals and needs to help generate a comprehensive digital marketing strategy.
  • Understanding the customers competitors, and the industries they are involved in.
  • Ensuring that outstanding customer service & experience is delivered from the initial contact through to the ‘on boarding process’, and throughout the management and delivery of campaigns.
  • Collaborating with the relevant SQ Digital teams to ensure cohesive and effective campaigns.
  • Ensuring communication with your customers is constant, regular, and accurate.
  • Ensuring all documentation going out to customers is accurate, on time and is in-line with their business needs.
  • Identifying areas of upselling/cross-selling opportunities and ensuring these are taken.
  • Positively representing SQ Digital at networking events.
  • Using the results of our customers campaign to guide even better campaigns in the future.
  • Ensuring that all information is reported effectively into our CRM system.
  • Ensuring that all work is completed to a high standard and on time and that all policies and procedures are followed.
  • Providing training and coaching to SQ Digital Colleagues as an expert as & when required.
  • Continuously making recommendations to improve the workflow, process, and services within SQ Digital.
  • Anything else that comes up in a busy office.

Personal Profile

  • Previous experience of growing and developing customer accounts, from a Sales and/or Customer Service perspective.
  • Experience implementing digital marketing strategies and techniques for customers
  • Experience in engaging with Directors and senior level contacts
  • Excellent project management skills
  • Excellent communication skills, both written and verbal
  • Can deliver engaging presentations
  • Takes personal ownership for doing an outstanding job
  • Is resilient and able to cope under pressure
  • Able to multitask with great organisational skills
  • Has an eagerness to learn and willingness to continuously develop themselves and others
  • Enjoys working as part of a team
  • Takes initiative and enjoys finding better ways to do things
  • Is commercial and results driven
  • Holds a full driving licence

What’s in it for you?

  • A fun and supportive work environment designed to help you achieve your career goals
  • A competitive salary
  • 32 days’ holiday to start you off (including Bank Holidays)
  • Flexible start and finish times
  • Pension contribution
  • Free Breakfast and as much tea and coffee you can drink
  • Regular social and charity events

Sound like the ideal role for you? Don’t hang around. Apply today.

Please email careers@sqdigital.co.uk with your latest CV.

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